Khurram AhmedManager Customer Operations
Serving MiroTech since March 2016
Degree in MBA - Marketing
Current Position Expertise
- Develop and ensure effective implementation of reporting systems in order to warrant effective provision of customer services.
- Ensuring all wings of customer operations are working together and with proper backup for continuous functionality.
- Ensuring that all systems are working effectively at both customer and MTI end (NOC / AMRCIS) and coordinate with relevant in case of any hurdle.
- Maintains close intra-departmental coordination with R&D, Production & AMI Cell and Sales departments.
- Make sure that network is functioning at full capacity and system live status is above 97% at all times as far as possible.
- Development of SOP / SLA for post-implementation monitoring and functionality of installed systems.
- Makes necessary visits to the regional offices and utility personal to ensure successful implementation of MTI networking.
- Ensures periodic visits and inspection of the installed system according to the defined parameter.
- Identifying the development areas for the organization.
- Customer Operations
- Quality Assurance
- Churn Management
- Business Development
- Strategy Development
- Client Management